We just can’t tell you how sorry we are for the slow loading times, errors and downtime over the last week.
Essentially what happened was that the growth of edublogs meant that we were getting drive errors on our servers, so we had to upgrade to SSCI disks (which allow for far more accesses) and purchase more servers to cope with the load… this was far more complex than we initially imagined and thus the difficulties over the week.
That’s just an explanation though as there aren’t really any excuses – you are entrusting us to look after your blogs and we should be able to provide you with fast and functional service. We can’t apologise enough for the inconvenience.
To make sure this doesn’t happen again we are investing in the highest specification servers available and hiring the best data technicians we can get to make sure every future maintenance goes as smoothly as is humanly possible.
We are always backing up all your data but we want to bring you far better speeds, we’re also going to be ramping up our upgrade schedule and providing you with a great deal of new features, themes, plugins and widgets over the coming weeks and months.
Can I personally thank everyone for the enormous amount of patience they have shown during this time, and assure you that we will do absolutely everything that we can to make up for the last week and repay your trust in us.
If you do have any continuing issues please don’t hesitate to post them in the forums (you need to register separately there) or email us directly at support /at/ edublogs dot/ org.